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Technical Service & Support

Our Experience: As the world’s largest company focused on the communication needs of the world’s industrial markets, GAI-TRONICS® offers customers both a wide variety of services and a wealth of field experience gained through more than 70 years in the business. As an ISO9001 certified manufacturer, GAI-TRONICS offers the highest quality products. We are committed to the same level of quality when providing services of all kinds to our customers.

Solutions: From the first contact through the final system adjustment, GAI-TRONICS Sales and Service personnel adhere to the highest level of professionalism and responsiveness. Because we value our customers so highly, we ensure that they receive full corporate support throughout every phase of a sale. Our sales and service offices are strategically located throughout the world. Our service organization offers the convenience of a variety of services: on-site troubleshooting, maintenance contracts for periodic system checks, on-site start up and check out to maximize system performance.
Commitment: At GAI-TRONICS, we incorporate state-of-the-art technology into our products, a goal that demands top talent in all areas of the company. Our staff's diversity of experience and backgrounds gives us the ability to incorporate new technologies and respond to industry changes. Our customers include many Fortune 500 companies as well as many smaller interests. We support all of our customers, no matter how large or small their systems are...the result of this commitment is that much of our business is from repeat customers.


Contact Information

  • 3030 Kutztown Road, Reading,
    PA 19605 USA
    Toll Free: 1-800-492-1212 (Option 2 or 3)
    Fax: (610) 796-5990
    Email: service@gai-tronics.com 
    Mark Hadden, Manager, Start-up Services
    Mike Wolfe, National Service Manager
    Hours of Operation: Monday through Friday 8:00 a.m. - 5:00 p.m.
    (GMT -5 Eastern Time)
  • GAI-TRONICS® Corporation
    New Orleans Office
  • 19031 Trippi Road
    Hammond, LA 70403
    Toll Free Ph: 1-800-452-7666
    Tel: (504) 466-1666
    Fax: (504) 469-6170
    Robert Lizarraga, Regional Service Manager
    Hours of Operation: Monday through Friday 7:30 a.m. - 4:30 p.m.
    (GMT -6 Central Time)
    Austdac; Pittsburgh Mining Center (USA)
  • 455 Lowries Run Rd., Pittsburgh PA 15237
    Tel: 412-635-0184
    Toll Free: 1-888-254-9155 (US and Canada)
    Fax: 610-796-5841
    Jeff Powers, Technical Service Manager
    --> 7 Days, 24 Hrs Service Back-up


    S.r.l. (Italy)
  • Via Cristoforo Colombo n. 12
    20096 Corsico (MI) Italy
    Tel: +39 02 48601460
    Email: service@gai-tronics.it 
    Hours of Operation: Monday through Friday 8:30 a.m. - 6:00 p.m. GMT

    United Kingdom
  • Brunel Drive Stretton Business Park,
    Burton upon Trent, Staffordshire
    DE13 OBZ UK
    Tel: +44 (0) 1283 500500
    Hours of Operation: Monday to Thursday 8:30 to 17:00.
    Friday: 08:30 to 14:00 on Friday local
    UK time.